Skip to main content

Shipping policy

Shipping Policy

Domestic Shipping

Unless otherwise agreed in writing, the Goods shall be shipped to the address specified by the Buyer on the date estimated by DISCO32, or as close as possible to that date. The Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. DISCO32 is responsible only for delivering the Goods to the carrier for shipment. The risk of loss shall pass to the Buyer when the Goods are delivered to the carrier. This contract shall be F.O.B. Seller's place of business. Shortages, over-deliveries, and duplicated orders must be reported to DISCO32 within seven (7) days of signed receipt to enable replacement or refund.

DISCO32 ships within the United States only, including APO, AE, AP, FPO, and DPO addresses. APO, AE, AP, FPO, and DPO addresses are treated as domestic U.S. orders with full warranty and support. Buyers shipping to military addresses remain subject to all applicable U.S. export laws and regulations.

Expedited shipping does not expedite manufacturing or processing time. Expedited shipping applies only to carrier transit time after the order has been processed and shipped.

International Orders and Export Compliance

Shipping Policy:

DISCO32 ships within the United States only. Our products require hands-on technical support across dozens of radio and headset configurations. Providing warranty diagnostics, troubleshooting, and RMA processing internationally is not operationally viable. We will not sell products we cannot properly support.

Buyers outside the United States should contact help@disco32.com for a referral to an authorized distributor in their region.

Mail Forwarding and Re-Shipping Services

Orders identified as shipping to a mail forwarding, re-shipping, or virtual mailbox address are subject to additional terms. These terms are non-negotiable. DISCO32 will make no exceptions for orders shipped to forwarding addresses.

When DISCO32 identifies a forwarding service on an order, the Buyer will be notified by email and given the option to cancel the order for a full refund before shipment. The order must be canceled before it ships. Once the order has shipped, these terms are in effect and the cancellation window is closed. Processing times vary.

By proceeding with an order shipped to a forwarding address, the Buyer agrees:

  1. The Buyer is responsible for all shipping costs, including return shipping on warranty claims, repairs, and any other returns. DISCO32 does not provide prepaid return labels for orders shipped to forwarding addresses.
  2. The standard return window and all delivery-based deadlines begin when the carrier confirms delivery to the forwarding address. Transit time from the forwarding address to the Buyer's final destination, customs processing, and forwarding service handling time do not extend any window or deadline under this Agreement.
  3. Product warranty remains valid, subject to additional restrictions. All warranty claims require photographic or video documentation.
  4. DISCO32 is not responsible for customs duties, import taxes, brokerage fees, transit delays, package seizures, or any costs or losses incurred after the package leaves DISCO32's facility.
  5. Certain products may not be available for orders shipping to forwarding addresses. Items that cannot be fulfilled will be canceled and refunded. The remainder of the order will ship under these terms.

DISCO32 reserves the right to cancel any order identified as using a forwarding service at its sole discretion.

Export Compliance

These items may be controlled by the U.S. Government and authorized for export only to the country of ultimate destination for use by the ultimate consignee or end-user identified herein. They may not be resold, transferred, or otherwise disposed of to any other country or to any person other than the authorized ultimate consignee or end-user, either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and regulations.

Certain products sold by DISCO32 may be subject to the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Unauthorized export or re-export is a violation of federal law. By placing an order, the Buyer certifies that they are purchasing for lawful use within the United States or a U.S. territory, and that they will not export, re-export, or transfer the Goods in violation of U.S. export control laws. DISCO32 screens orders against the OFAC Specially Designated Nationals (SDN) list and other restricted party lists. Orders flagged for sanctioned destinations or denied parties will be canceled and reported as required by law.

For complete terms, see our Terms and Conditions.

Updated: March 2026