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Refund policy

Refund Policy

Return of Unused Goods

All Goods are sold on a firm sale basis. DISCO32 will not accept returns unless otherwise agreed, in which case the following terms apply:

  1. Any return must be authorized in writing by DISCO32 before any credit will be given. Unauthorized returns will be refused.
  2. The Buyer must request return authorization within fourteen (14) days of delivery. The Buyer is responsible for all return shipping costs and must ensure returned Goods are carefully packaged to avoid damage in transit. DISCO32 is not obligated to accept Goods damaged in any way.
  3. Credit will only be given for Goods in sellable condition: unused, in original packaging, with all original tags and seals intact. Any tampering with or removal of the product seal or hygiene tag shall void return eligibility. DISCO32 reserves the right, at its sole discretion, to deny any return showing signs of wear, use, damage, or modification.
  4. Refunds for approved returns are issued to the original payment method within approximately ten (10) business days following inspection and approval. Refunds exclude original shipping charges and any non-recoverable transaction fees charged by the payment processor. A restocking fee of 15% applies to all authorized returns.
  5. Orders shipped to mail forwarding addresses are subject to additional terms and restrictions.

Hygiene and Safety Policy: For safety and hygiene reasons, all sales of tactical headsets, earplugs, helmets, visors, microphones, and related accessories are FINAL. These items cannot be returned or exchanged once worn, fitted, or used. Items that have been in contact with the ear, head, or face cannot be resold. Inspect all items carefully upon receipt. Contact help@disco32.com with questions before purchase. This policy does not limit your rights under the product warranty.

Pre-Orders: All pre-orders are final and cannot be canceled. Pre-order items are clearly identified at checkout and in the cart. Pre-order items may have extended lead times. Contact help@disco32.com for estimated delivery dates.

Support and Troubleshooting

All support and warranty requests begin with a DISCO32 Troubleshooting Ticket. This form must be completed in full before any support, warranty claim, or return authorization can be processed.

Our products interface with dozens of radio platforms, headset configurations, and accessory combinations. The troubleshooting ticket captures your exact setup, symptoms, and isolation steps so our engineering team can diagnose the issue accurately. It also helps us track failure patterns across production runs.

To request a troubleshooting ticket, contact help@disco32.com.

All troubleshooting submissions must include clear photographs or video demonstrating the issue. Submissions without visual documentation may be delayed or denied.

Once an RMA is authorized:

  • Domestic orders: DISCO32 will provide a prepaid return label for valid warranty claims. The label must be used within fourteen (14) days or the RMA is void.
  • Orders shipped to forwarding addresses: The Buyer is responsible for all return shipping costs. The Buyer has fourteen (14) days from RMA authorization to ship the item and provide tracking to help@disco32.com. After fourteen days, the RMA is void.

No ticket, no support. No exceptions.

Return of Defective Products

DISCO32 Products:

If a DISCO32 Product is found to be defective within fourteen (14) business days of delivery, the Buyer shall promptly notify DISCO32 at help@disco32.com. The notice shall state in detail the specific nature of the defect and include supporting evidence, including photographic or video documentation. The Defective Product shall, at DISCO32's sole discretion, be replaced or repaired per the warranty terms. The Buyer shall follow DISCO32's instructions for the disposition or return of the product. Defects discovered after fourteen (14) business days but within the Warranty Period are handled under the warranty process.

Third-Party Products:

If a Third-Party Product purchased from DISCO32 is found to be defective within fourteen (14) business days of delivery, the Buyer shall notify DISCO32 at help@disco32.com. DISCO32 will assist the Buyer in initiating a warranty claim with the original manufacturer, including providing proof of purchase and coordinating communications. The warranty obligation, replacement timeline, and final resolution are determined by the original manufacturer.

How to Process a Return

Manage returns via your account at https://account.disco32.com or email help@disco32.com.

For complete terms, see our Terms and Conditions.

Updated: March 2026